Privacy Policy

1. Information We Collect

1.1 Personal Identification Information

When you create a corr77 account, we collect personal information necessary to verify your identity, comply with legal obligations, and provide gaming services. This information includes:

• Basic Identity Data: Full name, date of birth, gender, nationality, and Indonesian National Identity Card (KTP) number
• Contact Information: Email address, phone number, residential address, and postal code
• Verification Documents: Copies of government-issued identification documents, proof of address documents (utility bills, bank statements), and selfie photographs for identity verification
• Financial Information: Bank account details for BCA, BRI, BNI, Mandiri or e-wallet account information for OVO, DANA, GoPay linked to your corr77 account for deposits and withdrawals

1.2 Transactional Information

We automatically collect and store information about your financial transactions on the corr77 platform including:

• Deposit amounts, dates, times, and payment methods used
• Withdrawal requests, amounts, dates, and destination accounts
• Betting history including game types, stake amounts, odds, and outcomes
• Bonus claims, wagering progress, and promotional participation
• Account balance changes and transaction ledger records

1.3 Technical and Usage Information

To maintain platform security, improve user experience, and detect fraudulent activity, corr77 automatically collects technical information when you access our services:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Connection Data: IP address, internet service provider, geographic location (city and region level), and time zone
• Usage Analytics: Pages visited, features used, time spent on platform, click patterns, navigation paths, and session duration
• Cookies and Tracking: Session cookies, preference cookies, and analytics cookies as detailed in our Cookie Policy

1.4 Communication Records

We maintain records of all communications between you and corr77 including:

• Customer support conversations via live chat, email, and WhatsApp
• Promotional communications and newsletter subscriptions
• Account notifications and security alerts
• Marketing preferences and communication consent status

2. How We Use Your Information

2.1 Account Management and Service Delivery

corr77 uses your personal information primarily to operate your gaming account and deliver the services you request:

• Creating and maintaining your corr77 user account
• Verifying your identity and age to comply with 21+ legal requirements
• Processing deposits, withdrawals, and financial transactions
• Enabling you to place bets on sports, casino games, slots, and togel lottery games
• Calculating winnings, settling bets, and updating account balances
• Administering bonuses, promotions, and loyalty rewards programs

2.2 Security and Fraud Prevention

Your data helps us maintain a secure gaming environment by:

• Detecting and preventing fraudulent transactions, identity theft, and account abuse
• Identifying and blocking multiple accounts created by the same individual
• Monitoring unusual betting patterns that may indicate match-fixing or collusion
• Preventing money laundering and ensuring Anti-Money Laundering (AML) compliance
• Protecting against unauthorized account access and cyber attacks

2.3 Legal and Regulatory Compliance

We process your information to meet legal obligations including:

• Know Your Customer (KYC) verification as required by gaming regulations
• Age verification to prevent underage gambling
• Transaction record-keeping for financial auditing purposes
• Reporting suspicious activities to relevant authorities when legally required
• Responding to lawful requests from law enforcement or regulatory bodies

2.4 Platform Improvement and Analytics

Aggregated and anonymized usage data helps us improve the corr77 experience:

• Analyzing platform performance and identifying technical issues
• Understanding user preferences to enhance game selection and features
• Optimizing website navigation and mobile app usability
• Testing new features and measuring their effectiveness
• Conducting market research to understand Indonesian gaming trends

2.5 Customer Support and Communication

We use your contact information to:

• Respond to your inquiries via live chat, email, or WhatsApp
• Send account-related notifications including withdrawal confirmations and security alerts
• Provide promotional offers, bonus information, and tournament announcements (with your consent)
• Deliver responsible gaming reminders and self-exclusion confirmations
• Request feedback on your corr77 experience

3. Data Sharing and Third-Party Disclosure

3.1 When We Share Your Information

corr77 limits data sharing to circumstances necessary for service delivery and legal compliance. We may share your information with:

• Payment Processors: Banking partners and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) receive minimal necessary information to process your deposits and withdrawals
• Game Providers: Third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) receive anonymous gaming session data but not your personal identification information
• Verification Services: Identity verification partners receive documents you submit for KYC purposes to authenticate your identity
• Legal Authorities: Law enforcement, regulatory bodies, or courts when legally required by warrant, subpoena, or applicable law
• Professional Advisors: Lawyers, auditors, and consultants under strict confidentiality agreements when necessary for business operations

3.2 What We Never Share

corr77 explicitly does not:

• Sell your personal information to third parties for any purpose
• Share your data with marketing companies or advertisers
• Rent or lease user databases to external organizations
• Provide your gaming history or betting patterns to other players
• Disclose your financial information beyond what is necessary for transaction processing

3.3 International Data Transfers

Your information may be transferred to and stored on servers located outside Indonesia to provide global service infrastructure. When data is transferred internationally, corr77 ensures equivalent data protection standards are maintained through contractual safeguards and compliance with international data protection frameworks.

4. Data Security Measures

4.1 Encryption and Technical Security

corr77 implements robust technical security measures including:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by major banks
• Secure Storage: Personal information is stored in encrypted databases with access restricted to authorized personnel only
• Firewall Protection: Multi-layer firewall systems protect against unauthorized access attempts and cyber attacks
• Password Security: User passwords are hashed using industry-standard cryptographic algorithms and never stored in plain text
• Two-Factor Authentication: Optional 2FA adds an extra security layer to account login

4.2 Organizational Security

Beyond technology, we maintain strict organizational security protocols:

• Access to personal data is limited to employees who require it for their specific job functions
• All staff undergo security training and sign confidentiality agreements
• Regular security audits and penetration testing identify potential vulnerabilities
• Incident response procedures ensure rapid action in case of security breaches
• Physical security measures protect server facilities and data storage locations

4.3 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, corr77 will notify you promptly via email and provide details about what information was compromised, what steps we are taking to address the breach, and what actions you should consider to protect yourself.

5. Your Privacy Rights

5.1 Right to Access

You have the right to request a copy of all personal information corr77 holds about you. To exercise this right, contact our customer support team at [email protected]. We will provide your data in a structured, commonly used format within 30 days of your verified request.

5.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings. For changes requiring verification (such as name or date of birth), contact customer support with supporting documentation.

5.3 Right to Erasure

You may request deletion of your personal data, subject to certain limitations. corr77 must retain some information for legal and regulatory compliance purposes, including:

• Transaction records for financial auditing (retained for 7 years)
• KYC verification documents to prove age verification compliance
• Records necessary for resolving disputes or legal claims

After closing your account, we will delete or anonymize all data not subject to retention requirements within 90 days.

5.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of data or object to processing. During restriction periods, we will store the data but not actively process it except with your consent or for legal purposes.

5.5 Right to Data Portability

You have the right to receive your personal data in a machine-readable format and transmit it to another service provider where technically feasible. This applies to information you provided to us with your consent or for contract performance.

5.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. To opt out of promotional communications, use the unsubscribe link in emails or adjust your communication preferences in account settings. You may also object to processing based on legitimate interests by providing specific reasons related to your situation.

6. Cookie Policy

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the corr77 website. They help us recognize your device, remember your preferences, and provide personalized experiences. Cookies do not contain personal identification information themselves but link to information stored in our systems.

6.2 Types of Cookies We Use

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect your ability to use some corr77 features, particularly those requiring login authentication.

7. Data Retention

7.1 Retention Periods

corr77 retains your personal information for different periods depending on the purpose and legal requirements:

• Account Information: Retained while your account is active and for 7 years after closure for legal and audit purposes
• Transaction Records: Retained for 7 years to comply with financial record-keeping regulations
• KYC Documents: Retained for 7 years following account closure to prove compliance with age verification laws
• Communication Records: Retained for 3 years for quality assurance and dispute resolution
• Marketing Consent: Retained until you withdraw consent or close your account
• Technical Logs: Anonymized after 90 days for security analysis

7.2 Secure Deletion

When retention periods expire, corr77 securely deletes personal data using industry-standard data destruction methods to prevent unauthorized recovery. Anonymized data used for statistical purposes may be retained indefinitely as it cannot identify individuals.

8. Children's Privacy

The corr77 platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. Our KYC verification process is designed to prevent underage registration. If we discover that an individual under 21 has created an account, we will immediately suspend the account, prevent further access, and delete associated personal information. Parents or guardians who believe their child has provided information to corr77 should contact us immediately at [email protected].

9. Changes to This Privacy Policy

corr77 reserves the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email to your registered address and prominently displayed on the platform at least 30 days before taking effect. Your continued use of corr77 services after such notification constitutes acceptance of the updated policy. The "Last Updated" date at the top of this document indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Information and Data Protection Officer

10.1 Privacy Inquiries

For questions about this Privacy Policy, how corr77 processes your personal data, or to exercise your privacy rights, please contact us:

• Email: [email protected] (Subject: Privacy Inquiry)
• Customer Support: Available 24/7 via live chat on the corr77 platform
• WhatsApp Support: Available for privacy-related questions

10.2 Response Timeframes

corr77 is committed to responding to privacy inquiries promptly:

• General privacy questions: Response within 24-48 hours
• Data access requests: Fulfilled within 30 days of verified request
• Data correction requests: Processed within 14 days
• Data deletion requests: Completed within 90 days (subject to legal retention requirements)
• Urgent security concerns: Immediate response within hours